Due to the continued effects of the COVID-19 pandemic, our ability to send a contractor to visit homes to inspect installation(s) and, as needed, install Space Guards may be delayed.


If your thyssenkrupp Access elevator was installed with excessive Gap Spaces, we will arrange to provide and install Space Guards at no cost to you. You may use this online form to register your elevator and also request to have a contractor measure the Gap Space at each entrance to your elevator in order to determine the need for Space Guards.

To register, you will be required to provide the property address in which the elevator is installed, the manufacturer, model, and serial number of said elevator. The manufacturer, model and serial number can be found in your manual. Please have this information handy when you register. If you cannot locate this information, please email us at info@homelevator-safety.com or call us at 1-800-285-9862 (Toll-Free).


If your company potentially installed thyssenkrupp Access elevators with a hoistway, please register with us and provide any documentation you can about affected owners. We will contact them on your behalf.

To register, you will be required to upload documentation regarding potential homeowners.

Documentation  Any documentation that is provided should be clear, readable copies, as nothing will be returned to you. Acceptable files for online filing must be no larger than 20MB and in one of the following formats: jpg, jpeg, png, gif, tif, tiff, doc, docx, xls, xlsx, pdf, txt, rtf, or zip.

If you would like to register by email or mail, please send your information and all applicable documentation to:

thyssenkrupp Access Safety Program
c/o Administrator
P.O. Box 6454
Portland, OR 97228-6454